Service Console
Lightning
Live Sync Connected
SO
Cases
All Open Cases
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Select a Case from the list
Incoming customer live-chat conversations will appear automatically on the left pane.
NEW
•
Customer:
Contact:
Chatwoot Conv ID:
Queue:
Status: NEW
Status: OPEN
Status: PENDING
Status: RESOLVED
Status: CLOSED
Live Conversation History
Public Reply to Customer
🔒 Private Internal Note
Send to Customer